At Explore Rhaven Camping, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our returns and refunds policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned in the original packaging.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day period. Include your order details and reason for return. Once approved, we will provide instructions on how to proceed.
Inspection and Approval
After receiving the returned item, we will inspect it within 3–5 business days. If the return is approved, the refund process will begin.
Refunds
Refunds are processed within 5–7 business days after approval. Since we operate on cash on delivery, refunds will be issued through a mutually agreed method after confirmation.
Non-Returnable Items
Items that are damaged due to misuse, used products, or items not in their original condition are not eligible for returns or refunds.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery. We will arrange a replacement or refund after verification.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to contact us at [email protected].